All TEMPUR® Products come with a guarantee whether you have purchased your product directly from TEMPUR UK or one of our authorised stockists.
The length of the guarantee is dependent on the type of product you have purchased. (*Please note the extended manufacturer's 10 guarantee was introduced for mattresses, bed bases, bed frames and headboards purchased from 19/05/2016 onwards. Please view our Quality Guarantee page if your purchase was made before this date, or is an ex-display or demonstration model and you have not yet registered it.)
- Mattresses – 10 year guarantee* (view more details here)
- Pillows and small products (including Travel, Cushions and Support items) – 3 year guarantee
- Bed Bases, Ottomans and Bed Frames (except motors) – 10 year guarantee* (view more details here)
- Headboards – 10 year guarantee* (view more details here)
- Mattress Topper 7 - 10 year guarantee
- Mattress Deluxe Topper 3.5 - 3 year guarantee
- Classic Quilts - 3 year guarantee
- Mattress Protectors - 3 year guarantee
- Bed Linens - 3 year guarantee
- Covers - 2 year guarantee
- Infrared remote control units, massage units and bed motors - 5 year guarantee
IMPORTANT: In the event you need to make a claim, please ensure you retain your original receipt as proof of purchase.
Please complete your details in the form below. * Indicates a mandatory field.
If you have any difficulties in completing this form please call our Customer Service Team on 0800 0111 083