FREE DELIVERY AND RETURNS FOR ALL MAINLAND UK ORDERS
Our teams are still working hard to help you enjoy a great night’s sleep as soon as possible, but please bear in mind delivery times may be longer than usual.
To keep everyone safe, there are some temporary changes to our normal delivery and installtion service which you need to be aware of.
If you purchased a mattress and/or bed base from either our official brand stores, outlet shops or from our website before 23rd March 2020, it is highly likely there will be an extended delay for delivery to your home.
Our hardworking warehouse and logistics teams are still operational, but our home delivery service has been greatly reduced. Our Customer Services Team is in the process of contacting everyone likely to be affected.
During this difficult period, we are continuing to follow government guidelines to keep contact times to a minimum. If your delivery has been scheduled, unless you are subsequently notified otherwise, our crews will still bring your furniture into the entrance hallway of your home. To keep both you and them safe, however, our installation and disposal service has been suspended.
On the day they call, we ask you not to put our team members under pressure to do more than currently stipulated. We are acting in everyone’s best interests, customers and crews alike.
If you have any other questions about an existing order, or are considering placing one but need some advice, please visit our Contact Us page. Our Customer Services team can still be reached by email. They will get back in touch with your shortly.
TEMPUR UK Ltd
How does it work?
- Order online from TEMPUR UK and receive FREE home delivery and installation on all mattress and bed purchases.*
- Small items such as pillows and accessories will be sent via courier.
- Charges will apply if you live off-shore**, please refer to the 'Delivery to Off Shore UK' section further down this page.
- This offer applies to purchases made from the TEMPUR UK website until further notice.
- 100 night trial applies to selected mattresses and toppers, subject to Terms and Conditions.
- 30 night trial applies to selected full-sized pillows, subject to Terms and Conditions.
Our Home Delivery Service operates in pre-designated areas during Monday-Friday. Deliveries are generally made between 9am-4pm. This service is currently FREE, subject to you accepting your order on the designated day when our vehicles are in your area. Should you require a specific date or different time frame to the one offered, please refer to the section on Delivery Charges further down this page.
**Off-shore locations include the Channel Islands, Isle of Man, Isle of Wight, Scilly Isles, Scottish Islands and Northern Ireland
Product Availability and Shipping Times
We do our best to make sure we have stock available for you to buy at all times. Should we experience an unexpected demand for a product and find we cannot meet your order, a member of our Customer Services team will call you and advise a revised delivery date.
When items are available from stock, anticipated delivery times are as follows:
We endeavour to deliver in stock items within 1-2 working days to Mainland UK addresses, remote addresses may take longer.
UPDATE: COVID-19: Be assured our despatch team is still working hard to send you your items. Under the current circumstances, please allow 2-3 working days to receive your order via our partners Parcelforce. Where possible, your order will be collected from our warehouse and tracked to your nominated shipping/delivery address on the UK Mainland.
Via TEMPPUR® Home Delivery Service: 14-28 days* for standard UK sized mattresses and Topper 7s, 6-12 weeks for made-to-order bed bases and headboards, depending on the model selected.
UPDATE COVID-19: Our Home Delivery Service is still operating but at reduced levels. Estimated delivery time for mattresses, Topper 7s, Holcot and Horton bed bases is approx 8-10 weeks. All other bed bases and headboards are 12-14 weeks but these may change subject to stock availability. We will deliver as soon as we can safely do so.
*If we are experiencing a high demand on some of our mattress ranges, the estimated delivery dates will be showin in weeks against the listings of the standard sizes on the size filtering pages.
Some special size or made-to-order items such as small double, long small double, long double and euro king size mattresses, plus all bed bases and headboards can take longer. Again a member of the Customer Services team will phone to advise you.
At TEMPUR UK our Logistics Team endeavour to make sure our vehicles run efficiently to keep carbon emissions down, so we are not in every area every day. But please be assured, we want to deliver your bed to you as soon as we can.
Deliveries to Mainland UK
Currently we deliver to you for FREE.
Smaller Products - you save:
£9 per small product (£1.50 per any additional small product/s thereafter)
Larger Products - you save:
£60 per mattress/bed base/Topper 7 (plus any small products on the same order)
Specific Delivery Requests
If you are ordering a large item and chose not to accept the pre-designated free service, it may be possible to request delivery on a specific date and/or time. Please be advised, however, such requests must be paid for by you.
The price for this service will be dependent on your needs and location. Once you accept our quotation for your specific delivery request, all additional charges must be paid in full via credit or debit card before we confirm the new arrangements. Please note if you have elected to pay for your order via interest free credit, additional transport costs cannot be added to your loan agreement.
Things Beyond Our Control
The TEMPUR® Logistics Team take great pride in delivering your order to you, but sometimes other factors affect our service.
TEMPUR UK cannot be held responsible for losses incurred by cancellations or delays due to mechanical breakdown, adverse traffic conditions, or extreme weather. Be assured we will get to you as soon as it is safe to do so.
Delivery to Off-Shore UK
These destinations include: Scilly Isles, Isle of Man, Isle of Wight, Scottish Islands, Northern Ireland or the Channel Islands*.
The following services and charges will apply:
Northern Ireland - 2-3 working days - £6.00
Isle of Wight - 1-2 working days - £8.00
Scottish Islands - 2-5 working days - £10.00
Scilly Isles - 2-5 working days - £10.00
Isle of Man - 1-2 working days - £15.00
* Channel Islands - please contact us directly to discuss your requirements.
These include mattresses, bed bases and Topper 7s. We can only deliver larger items to a nominated UK Mainland address of your choice. Arrangements for the onward transportation to your off-shore address is entirely your responsibility as the purchaser. We cannot assume any liability for damage or delays by your third party shippers. Likewise the freight cost of any unwanted items or returns must also be borne by you. Please contact us directly to discuss your requirements.
TEMPUR® products are available to view online in over 96 countries. You can change regions on this website by clicking on the country selector at the very bottom of this page. We hope you will find what you need a little closer to home.
How do I send a product back for FREE?
For information regarding our Returns Policy please click here for more details.