If you have any questions about shopping online with TEMPUR®, you can call us on the number below, but it may be worth checking our FAQ page first to save yourself some time.
TEMPUR UK want you to be completely satisfied with our products and service. In the unlikely event that you have a complaint, a problem or an issue, please let us know by contacting our Customer Services team.
Delivery, Shipping and Contact Updates
for Christmas and New Year 2019/2020
From Saturday 21st December 2019 to Sunday 5th January 2020 our hard-working logistics and delivery teams are taking a well-earned end of year break. Shipping of orders both large and small will resume from Monday 6th of January.
Meanwhile, if you would like to talk to us, members of the Customer Service Team will be available Mon-Fri, 9am to 5.30pm as normal with the following exceptions:
|
Monday |
23/12/2019 |
Open |
|
Tuesday |
24/12/2019 |
Open to 1pm |
|
Wednesday |
25/12/2019 |
Closed |
|
Thursday |
26/12/2019 |
Closed |
|
Friday |
27/12/2019 |
Closed |
|
Saturday |
28/12/2019 |
Closed |
|
Sunday |
29/12/2019 |
Closed |
|
Monday |
30/12/2019 |
Open |
|
Tuesday |
31/12/2019 |
Open to 1pm |
|
Wednesday |
01/02/2020 |
Closed |
|
Thursday |
02/02/2020 |
Open |
|
Friday |
03/02/2020 |
Open |
|
Saturday |
04/02/2020 |
Closed |
|
Sunday |
05/02/2020 |
Closed |
TEMPUR UK Ltd would like to wish all our customers a very Merry Christmas and a Happy New Year
Customer Services can be reached:
For payment queries for Interest Free Credit (Slice It) or Pay Later orders between 19/02/2019 to 18/12/2019 provided by Klarna Bank AB
If your question or concerns relate to payment for an order which you have already made through this website between the dates stated above, we recommend you speak directly to registered payment provider Klarna Bank AB. Your financial details are not disclosed to us.
Make sure you have the order number/reference of your purchase to hand when you make contact.
*Alternatively If you have selected PayPal as your preferred payment method, please contact them directly by logging into your personal PayPal account.
By Phone
Lines open Monday to Friday 9am to 5:30pm. Lines are closed during UK Bank Holidays. We have a message taking service for out-of-hours queries. We aim to return your call as soon as possible.
By Post
Customer CareTEMPUR UK Ltd
TEMPUR House
Caxton Point
Printing House Lane
Hayes
Middlesex
UB3 1AP
Please allow 7 days for a response.
By Email
Our dedicated email address is: consumer@tempur.co.uk.
Alternatively please send a message using the form below:
We aim to respond as soon as possible.
Other Useful Information
If you need it please see our Returns Policy for further information.
If we are unable to resolve the issue between us, you may be able to use the EU's Online Dispute Resolution (ODR) Platform, designed to help the resolution of consumer complaints where goods have been bought online. The ODR platform is available at: https://ec.europa.eu.
TEMPUR UK Ltd - registered in England No: 274 8033