If you have any questions about shopping online with TEMPUR®, you can call us on the number below, but it may be worth checking our FAQ page first to save yourself some time.
TEMPUR UK want you to be completely satisfied with our products and service. In the unlikely event that you have a complaint, a problem or an issue, please let us know by contacting our Customer Services team.
For payment queries only
If your question or concerns relate to payment for an order which you wish to make, or have already made through this website, we recommend you speak directly to our registered payment provider Klarna Bank AB. Their details are provided at the foot of this page. Your financial details are not disclosed to us.
Customer Services can be reached:
By Phone
Lines open Monday to Friday 9am to 5:30pm. Lines are closed during UK Bank Holidays. We have a message taking service for out-of-hours queries. We aim to return your call as soon as possible.
By Post
Customer CareTEMPUR UK Ltd
TEMPUR House
Caxton Point
Printing House Lane
Hayes
Middlesex
UB3 1AP
Please allow 7 days for a response.
By Email
Our dedicated email address is: consumer@tempur.co.uk.
Alternatively please send a message using the form below:
We aim to respond as soon as possible.
Payment Queries
If you have tried to place and order and your payment, for whatever reason, has not been accepted, and you wish to know more, please go to Klarna Bank AB.
If you have already placed an order and have any concerns about the payment method you have selected, please go to Klarna Bank AB.
Make sure you have the order number/reference of your order to hand when you make contact.
*If you have selected PayPal as your preferred payment method, please contact them directly by logging into your personal PayPal account.
Other Useful Information
If you need it please see our Returns Policy for further information.
If we are unable to resolve the issue between us, you may be able to use the EU's Online Dispute Resolution (ODR) Platform, designed to help the resolution of consumer complaints where goods have been bought online. The ODR platform is available at: https://ec.europa.eu.
TEMPUR UK Ltd - registered in England No: 274 8033