Contact Us

If you have any questions about shopping online with TEMPUR®, you can call us on the number below, but it may be worth checking our FAQ page first to save yourself some time.

TEMPUR UK want you to be completely satisfied with our products and service. In the unlikely event that you have a complaint, a problem or an issue, please let us know by contacting our Customer Services team.

Delivery, Shipping and Contact Updates

for Christmas and New Year 2019/2020

From Saturday 21st December 2019 to Sunday 5th January 2020 our hard-working logistics and delivery teams are taking a well-earned end of year break. Shipping of orders both large and small will resume from Monday 6th of January.

Meanwhile, if you would like to talk to us, members of the Customer Service Team will be available Mon-Fri, 9am to 5.30pm as normal with the following exceptions:

Monday

23/12/2019

Open

Tuesday

24/12/2019

Open to 1pm

Wednesday

25/12/2019

Closed

Thursday

26/12/2019

Closed

Friday

27/12/2019

Closed

Saturday

28/12/2019

Closed

Sunday

29/12/2019

Closed

Monday

30/12/2019

Open

Tuesday

31/12/2019

Open to 1pm

Wednesday

01/02/2020

Closed

Thursday

02/02/2020

Open

Friday

03/02/2020

Open

Saturday

04/02/2020

Closed

Sunday

05/02/2020

Closed

 

TEMPUR UK Ltd would like to wish all our customers a very Merry Christmas and a Happy New Year

 

Customer Services can be reached:

For payment queries for Interest Free Credit (Slice It) or Pay Later orders between 19/02/2019 to 18/12/2019 provided by Klarna Bank AB

If your question or concerns relate to payment for an order which you have already made through this website between the dates stated above, we recommend you speak directly to registered payment provider Klarna Bank AB. Your financial details are not disclosed to us.

Make sure you have the order number/reference of your purchase to hand when you make contact.

*Alternatively If you have selected PayPal as your preferred payment method, please contact them directly by logging into your personal PayPal account.

By Phone

0800 0111 083

Lines open Monday to Friday 9am to 5:30pm. Lines are closed during UK Bank Holidays. We have a message taking service for out-of-hours queries. We aim to return your call as soon as possible.

By Post

Customer Care
TEMPUR UK Ltd
TEMPUR House
Caxton Point
Printing House Lane
Hayes
Middlesex
UB3 1AP

Please allow 7 days for a response.

By Email

Our dedicated email address is: consumer@tempur.co.uk.

Alternatively please send a message using the form below:

Thank you for contacting the TEMPUR® Customer Care Team.

We aim to respond as soon as possible.

Other Useful Information

If you need it please see our Returns Policy for further information.

If we are unable to resolve the issue between us, you may be able to use the EU's Online Dispute Resolution (ODR) Platform, designed to help the resolution of consumer complaints where goods have been bought online. The ODR platform is available at: https://ec.europa.eu.

TEMPUR UK Ltd - registered in England No: 274 8033