Clean and Safe Shopping For Our Customers And Staff - A Message From Our Managing Director
The teams at TEMPUR UK are back working hard to help you enjoy a great night’s sleep as soon as possible, but please bear in mind delivery times may still be a little longer than usual so we can ensure everyone stays safe as ultimately the health and well-being of our customers, employees and the community is our first priority.
All TEMPUR® Official Stores are open, and our sleep experts are keen to welcome you back to their showrooms. Clean and safe procedures have been put in place to ensure the TEMPUR® in-store shopping experience is as safe as possible for both customers and staff.
Measures include:
- Social distancing
- Limited numbers of customers in the store at any one time
- Online Customer Appointment System - you decide when you'd like to shop
- PPE for all staff
- Disposable mattress and pillow covers so that customers can try products safely
- Hand sanitiser at the front of the store
- Increased in-store cleaning
- Only accepting card payments
For the latest information regarding TEMPUR® store openings please click on the link below:
Our full delivery and set up service to consumers' homes for large items is also operational with strict social distancing procedures being followed by our delivery partners. Our small product delivery service via Parcelforce is, in the main, operating as normal.
We continue to follow government advice closely and our operational procedures will be updated as necessary.
Stay Alert - Control the Virus - Save Lives
Kind regards
Tobin James
Managing Director
If you have any questions about shopping online with TEMPUR®, you can call us on the number below, but it may be worth checking our FAQ page first to save yourself some time.
TEMPUR UK want you to be completely satisfied with our products and service. In the unlikely event that you have a complaint, a problem or an issue, please let us know by contacting our Customer Services team.
Customer Services can be reached:
For payment queries for Interest Free Credit (Slice It) or Pay Later orders between 19/02/2019 to 18/12/2019 provided by Klarna Bank AB
If your question or concerns relate to payment for an order which you have already made through this website between the dates stated above, we recommend you speak directly to registered payment provider Klarna Bank AB. Your financial details are not disclosed to us.
Make sure you have the order number/reference of your purchase to hand when you make contact.
*Alternatively If you have selected PayPal as your preferred payment method, please contact them directly by logging into your personal PayPal account.
By Phone
Lines open Monday to Friday 10am to 4pm. Lines are closed during UK Bank Holidays. We have a message taking service for out-of-hours queries. We aim to return your call as soon as possible.
By Post
Customer CareTEMPUR UK Ltd
TEMPUR House
Caxton Point
Printing House Lane
Hayes
Middlesex
UB3 1AP
Please allow 7 days for a response.
By Email
Our dedicated email address is: consumer@tempur.co.uk.
Alternatively please send a message using the form below:
We aim to respond as soon as possible.
Other Useful Information
If you need it please see our Returns Policy for further information.
If we are unable to resolve the issue between us, you may be able to use the EU's Online Dispute Resolution (ODR) Platform, designed to help the resolution of consumer complaints where goods have been bought online. The ODR platform is available at: https://ec.europa.eu.
TEMPUR UK Ltd - registered in England No: 274 8033