Clean and Safe Shopping For Our Customers And Staff - A Message From Our Vice President

The teams at TEMPUR UK are working hard to help you enjoy a great night’s sleep as soon as possible, but please bear in mind delivery times may still be a little longer than usual so we can continue to ensure everyone stays safe as ultimately the health and well-being of our customers, employees and the community is our first priority.

We are also pleased to announce, in line with Government's plans to lift restrictions, all TEMPUR® Official Stores have re-opened. Our sleep experts are ready to welcome you to their showrooms. Clean and safe procedures remain in place to ensure the TEMPUR® in-store shopping experience is as safe as possible for both customers and staff.

Measures include:

  • Online Customer Appointment System - you decide when you'd like to shop
  • PPE for all staff
  • Disposable mattress and pillow covers so that customers can try products safely
  • Hand sanitiser at the front of the store
  • Increased in-store cleaning
  • We accept both card and cash payments

For the latest info regarding TEMPUR® store openings please click on the quick link further down this page.

Our full delivery and set up service to consumers' homes for large items is also operational with social distancing procedures being followed by our delivery partners where appropriate. Our small product delivery service via Parcelforce is, in the main, operating as normal.

We continue to follow government advice closely and our operational procedures will be updated as necessary.

Keep safe and well

Kind regards

Tobin James
Vice President Northern Europe

Here’s a set of handy quick links
to help you find out what you want to know:

Thinking of ordering but want to ask a question about a product first? Then talk
to a TEMPUR® Sleep Expert

For TEMPUR® Official Stores and Outlets opening times and in-store appointments

For the latest information about our delivery and installation service for online orders

Our Returns Policy: love it or send it back – how it works

Answers to Frequently Asked Questions


For all other enquiries and queries here's how to reach our Customer Care team:

TEMPUR UK want you to be completely satisfied with our products and service. In the unlikely event that you have a complaint, a problem or an issue, please let us know.


Freephone 0800 0111 083

Lines are open Monday to Friday 10am to 4pm. Lines are closed during UK Bank Holidays, Easter and Christmas.

We have a message taking service for out-of-hours queries. We aim to return your call as soon as possible.


Please use the form below:

Or if you prefer, send your query to our dedicated email address:


Write to:

Customer Care
Caxton Point
Printing House Lane
Hayes, Middlesex

Other Useful Information

TEMPUR UK Ltd - registered in England No: 274 8033 VAT No: GB 572 149 633