Clean and Safe Shopping For Our Customers And Staff - A Message From Our Vice President
The teams at TEMPUR UK are working hard to help you enjoy a great night’s sleep as soon as possible, but please bear in mind delivery times may still be a little longer than usual so we can ensure everyone stays safe as ultimately the health and well-being of our customers, employees and the community is our first priority.
We are also pleased to announce, in line with Government's plans to lift restrictions, all TEMPUR® Official Stores will be opening very soon. Our sleep experts are looking forward to welcoming you back into their showrooms. Clean and safe procedures have already been put in place to ensure the TEMPUR® in-store shopping experience is as safe as possible for both customers and staff.
Measures include:
- Social distancing
- Limited numbers of customers in the store at any one time
- Online Customer Appointment System - you decide when you'd like to shop
- PPE for all staff
- Disposable mattress and pillow covers so that customers can try products safely
- Hand sanitiser at the front of the store
- Increased in-store cleaning
- Only accepting card payments
For the latest info regarding TEMPUR® store openings please click on the quick link further down this page.
Our full delivery and set up service to consumers' homes for large items is also operational with strict social distancing procedures being followed by our delivery partners. Our small product delivery service via Parcelforce is, in the main, operating as normal.
We continue to follow government advice closely and our operational procedures will be updated as necessary.
Stay Alert - Control the Virus - Save Lives
Kind regards
Tobin James
Vice President Northern Europe
Here’s a set of handy quick links
to help you find out what you want to know:
Thinking of ordering but want to ask a question about a product first? Then talk
to a TEMPUR® Sleep Expert
For TEMPUR® Official Stores and Outlets opening times and in-store appointments
For the latest information about our delivery and installation service for online orders
Our Returns Policy: love it or send it back – how it works
Answers to Frequently Asked Questions
For all other enquiries and queries here's how to reach our Customer Care team:
TEMPUR UK want you to be completely satisfied with our products and service. In the unlikely event that you have a complaint, a problem or an issue, please let us know.
UPDATE 01.04.21: We are currently experiencing a high volume of emails and phone calls. Our hard working Customer Care team are endeavouring to answer your correspondence as quickly as possible, but please allow 7 working days to receive a reply.
As soon as we have caught up with and replied to everyone already in the system, we expect our response time to improve. Every customer is important to us, we will be in touch.
Phone
Lines are open Monday to Friday 10am to 4pm. Lines are closed during UK Bank Holidays, Easter and Christmas.
We have a message taking service for out-of-hours queries. We aim to return your call as soon as possible.
Please use the form below:
Or if you prefer, send your query to our dedicated email address: consumer@tempur.co.uk.
Post
Write to:
Customer CareTEMPUR UK Ltd
TEMPUR House
Caxton Point
Printing House Lane
Hayes, Middlesex
UB3 1AP
Other Useful Information
If we are unable to resolve the issue between us, you may be able to use the EU's Online Dispute Resolution (ODR) Platform, designed to help the resolution of consumer complaints where goods have been bought online. The ODR platform is available at: https://ec.europa.eu.
TEMPUR UK Ltd - registered in England No: 274 8033