To: TEMPUR UK Ltd

(Please note if your order has not been delivered yet, but you wish to change or amend your items, please do not use this form. Contact us directly to discuss your changes.)

Please complete the section which applies to you:

1. If your order has not yet been delivered, but you want to cancel in full.

I hereby give notice that I withdraw from my contract of sale for order number:

Now complete the mandatory fields below so we can trace your purchase and then click the ‘Withdraw Contract’ button.

2. If your order has been delivered and you wish to return all or some of your items.

I hereby give notice that I withdraw from my contract of sale for order number: received on:

In doing so I wish to:

A Cancel/return all items on this order

B Cancel/return selected items from my order

So we know what to expect, please confirm the items you are sending back.

Please state the quantity you wish to return:

Large items

Mattress
Topper 7
Bed/Headboard
Sofa bed

Small items

Pillow
Accessory (Including Topper 5)
Bedding

Please confirm your return shipping method:

I am returning at least one large item such as a mattress, bed, headboard, sofa bed and request you contact me to arrange uplift of my order. I understand this service is FREE on condition of my accepting the designated collection date offered by TEMPUR for items located at a Mainland UK address.
I am returning one or more small items including Toppers and will send them back via Freepost to TEMPUR UK Ltd. Please email me a return number and address label which I will attach to my parcel before posting.
I will make my own arrangements at my own expense to return my order to you within 14 calendar days of this notification.

To help us meet the needs of future customers, please state the reason for your return request in the box below:

Please complete your details in the form below. * Indicates a mandatory field.

* Name

* Email Address

* Confirm Email Address

* Phone Number

* Address 1

Address 2

Address 3

* Town

County

* Postcode

* Country

Signature: (Please type your name if you are sending this request by email)

IMPORTANT: If you have opted to send items back by either method 2 - FREEPOST, or method 3 - at your own expense, please wait for us to authorise your request first. We need to provide you with a unique reference number before you dispatch your unwanted items.

To speed up your refund we recommend you print off a copy of this request form and enclose it in your parcel.

If you prefer to post your Online Return Request Form back to TEMPUR UK Ltd, you can download a PDF copy to print off:

Remember to complete all sections and sign where indicated before returning to this address:

Att Customer Services
TEMPUR UK Ltd
TEMPUR House
Caxton Point
Printing House Lane
Hayes
Middlesex
UB3 1AP

Please ensure you obtain proof of posting in the event of our non-receipt of this document.