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Welcome to the TEMPUR® Mattress &
Bed Recycling Service

“Reducing mattress and bed waste and working towards a more sustainable bedding industry is of the utmost importance to us at TEMPUR®, and we are thrilled to launch this crucial – and much in demand – service to not just our customers but also anyone who has purchased a new bed or mattress and has an old one to dispose of.”

Tobin James MD at TEMPUR UK

Our Partners

TFR Grouplogo

The anticipation of a new bed is often clouded by the problem of how to dispose of an old or unwanted one. At TEMPUR® we take this issue seriously which is why we have joined forces with circular economy specialists The Furniture Recycling Group. Experts in logistics and recycling, TFRGroup recycle old mattresses, with a 100% guarantee of landfill diversion.*

*Source: TFRGroup

With our shared aims, for every customer who recycles through this service, TEMPUR UK pledges to donate £10 to our chosen charity Zarach. Their mission is to end child bed poverty helping children get a good night’s sleep and the chance to thrive at school.

What can I recycle?

The TEMPUR® Mattress & Bed Recycling Service accepts the following products (excluding Toppers) from any Mainland UK address:**

Mattresses

Divan Beds

Bed Frames

Headboards

**We are sorry we cannot pick up from any of the following offshore UK locations which include the Channel Islands, Isle of Man, Isle of Wight, Scilly Isles, Scottish Islands, Northern Ireland and all other UK destinations where access is restricted by tides/water or other natural or man-made barriers.

How does it work for TEMPUR® customers who buy direct?

We are delighted to say this service is FREE for TEMPUR® customers, just like our delivery service. We aim to take the stress out of disposing of your old bed.

To claim this benefit you must have placed your order via either our website or at one of our stores:

uk.tempur.com

TEMPUR® Official Brand and Outlet Stores

Your order must include at least one or more of the following products:

Mattresses
Mattresses
Divan Beds
Divan Beds
Bed Frames
Bed Frames
Headboards
Headboards

This service even extends to any of the above items listed in our Special Offers or Outlet categories.

How to request the TEMPUR® Recycling Service?

To take advantage of the TEMPUR® Recycling Service you must tick the correct box on the checkout page before you continue to submit your delivery details. If you forget to do this, please contact us by email before your delivery date at consumer@tempur.co.uk. Please include your name and order number so we can authorise the service for you.

How much can you recycle?

Items to be recycled are on a like for like basis: a mattress for a mattress, a bed base or frame with or without a headboard for a similar kind of product, or if you have only ordered a headboard, then an old headboard may be collected to be recycled.

How soon will your items be collected?

The recycling service operates via a separate self-booking system. Your confirmation of order email will contain details and a unique one-time-use code so you may claim this service for FREE. Your confirmation of order will also include a clickable link. The link will take you directly to a page on a separate website where you will find a simple booking form. You must complete this so our partners, TFRGroup, know what is going to be recycled. You will be invited to select a date to suit you from those available in your area. Keeping vehicle emissions down is as important as ensuring your old products go into our waste management stream.

8 important things to know and do before we collect your old items

We suggest you book a collection date for your old items after your new items have been delivered, just in case there is an unforeseeable hitch. The recycling service is managed by a separate team based at TFRGroup. Once your collection date has been confirmed, if you have any questions or need to make any changes, please email the collections team at tempur@tfrgroup.co.uk.

Once you have used the link we provided and booked your recycling service, The Furniture Recycling Group (TFRGroup) will do the rest. The booking form you complete will ask you to provide address and contact details. TFRGroup will contact you directly with any updates regarding your recycling service booking. (Please ensure you check your spam box or junk email just in case.) TFRGroup will always be in touch via email, but they may also contact you via WhatsApp message, SMS or by phone. TFRGroup, or their carriers, will also send a reminder via email and a WhatsApp message the day before their team arrives to confirm a 3-hour time slot for the following day. On the day of collection, you will receive a further email and a WhatsApp reminder of your collection window, then the drivers will also call you 30 minutes before they are due to arrive so you can prepare your items to be taken away.

To help us, please dismantle your old mattress/bed and store them somewhere dry as wet or damp items cannot be recycled. If your old furniture is wet or damp, we are sorry we cannot take it. We also reserve the right to refuse collection if the mattress is soiled or extremely dirty, due to the health and safety of our team. You will need to make separate new arrangements with another organisation. They may not be able to stop them going to landfill. The drivers are also unable to dismantle items for you.

When the drivers arrive, they will pick up the items to be recycled from your nominated room or storage space.

We understand that plans can change so if you would like to cancel or rearrange your collection date, then that's no problem. We do require 48 hours' notice to cancel a booking and 36 hours' notice to amend a booking.

To cancel or rearrange your date of collection, please email tempur@tfrgroup.co.uk and quote your name and confirmation number plus the date you'd like to change your collection to if you are rescheduling.

In addition to an email and WhatsApp message on the day, the collections team will also contact you 30 minutes before they are due to arrive at your property to collect your items. If you are unable to answer the phone, that's ok, they will leave a voicemail for you.

If you are not at home and uncontactable when the collections team arrive then our team will report the collection as failed. If you wish to re-arrange another date or time, we are sorry but you will no longer be eligible for our FREE collection service. If you wish to rebook with us, please click on the link below to BOOK NOW. Fees will apply.

Sadly, we cannot accept any additional items that were not confirmed at the time your FREE collection was booked and confirmed. If you would like to book another collection for additional items, please click on the link below to BOOK NOW. Fees will apply.

By using this service, not only is it important to us, but you are making a valuable contribution to a greener future for all. Thank you.

Green The UK

How does it work for me if I just want to recycle an old mattress or bed?

Whilst we'd like everyone to sleep on TEMPUR®, we are more than happy to still help you. Just click on the link below to find out how to book this service directly. Fees will apply. Depending on what you want to recycle, the level of fee will vary.

Remember each time items are collected for recycling, not only are you preventing your old furniture going to landfill, TEMPUR® will also donate £10 to GreentheUK and their professional and charity partners dedicated to protecting the environment and biodiversity.

Book now

Still undecided if it's worth it? Here are a few facts.

167,000 tonnes

of mattresses are sent to landfill every year in the UK.*

Over 3 million

mattresses have already been recycled by our trusted partner, TFRGroup, since 2010.*

12,000 mattresses

a week are currently being recycled by TFRGroup, diverting 8.17% of the UK's old mattresses from landfill.*

*Source TFRGroup

TEMPUR UK and TFRGroup would like to do more. Help us to make these numbers grow...

TEMPUR UK would like to thank you for considering sustainability and the environment.

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Visit a TEMPUR® store or talk to a sleep expert

Want to know more about TEMPUR®? Either visit us in store or arrange to speak to us today.

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