OUTLET Symphony Pillow

In the main, refurbished TEMPUR^® products have either been previously sold directly by TEMPUR^® or via one of our stockists and subsequently returned. Often this is after a home trial where the consumer has changed their mind about the feel of their mattress and chosen another model better suited to their needs. Another reason may be that an item has incurred minor cosmetic damage during handling. Occasionally the item may be an ex-display model which has been on show in one of our own stores or at an authorised stockist.

Each product is evaluated under a strict set of guidelines by a member of the TEMPUR^® team to ensure it is safe to use. Covers will have been removed and washed at temperatures of up to 60°C to refresh them before the item is made available for sale.

All mattresses purchased from the TEMPUR^® Online Outlet are repackaged before they are dispatched. Each one is double bagged to keep it clean whilst in transit.

For pillows, where possible, we will recycle the original packaging, provided it is clean and intact. Occasionally boxes used may show signs of cosmetic damage, but this will not impact on the future performance of the product contained within.

Yes. This service is free. If you decide TEMPUR^® is not for you, we have a 30 night money back returns policy for refurbished mattresses and 14 nights for pillows. This is subject to the item you are returning, being received back at our distribution centre in the same condition as when it was dispatched. Once it has been successfully checked and re-inspected, we will be in touch regarding your refund. To find out how our returns process works, go to our Returns page.

Yes. All of our refurbished products are covered by the TEMPUR^® Quality Guarantee, just the same as our new products. That's 10 years for a mattress and 3 years for a pillow. To find out more visit our Quality Guarantee page.

Covers may vary from the one shown on our website. We will supply the item you have purchased or the nearest equivalent which may be a higher specification at no extra cost to you. The decision to send an upgraded item is dependent on what is available at the time you place your order. Each listing shows the minimum specification you can expect to receive. Our refurbishment programme operates on a first come first served basis. We do not offer a reservation service for items listed in Outlet.

We release refurbished products for sale only after final inspection has been completed. Availability is very much dependant on what has come back to us at any specific point in time. These items sell quickly. All we can advise is just keep checking and don’t delay ordering if the right item for you shows as in stock.