• Photograph of man and woman smiling on bed

Contact TEMPUR

If you have any questions about shopping online with Tempur, you can call us on the number below, but it may be worth checking our FAQ page first to save yourself some time.

TEMPUR UK want you to be completely satisfied with our products and service. In the unlikely event that you have a complaint, a problem or an issue, please let us know by contacting our Customer Services Team.

You can reach us:

By Phone

0800 0111 083
Lines open Monday to Friday 9am to 5:30pm. Lines are closed during UK Bank Holidays. We have a message taking service for out of hours queries. We aim to return your call as soon as possible.

By Email

Our dedicated email address is: [address hidden]. We aim to respond as soon as possible.

By Post

Customer Service,
TEMPUR UK Ltd,
TEMPUR House,
Caxton Point,
Printing House Lane,
Hayes,
Middlesex,
UB3 1AP


Please allow 7 days for a response.

Please also see our Returns Policy for further information.

If we are unable to resolve the issue between us, you may be able to use the EU's Online Dispute Resolution (ODR) Platform, designed to help the resolution of consumer complaints where goods have been bought online. The ODR platform is available at: http://ec.europa.eu/odr

TEMPUR UK Ltd - registered in England No: 274 8033