• Photograph of man and woman smiling on bed

FAQs

Buying a new mattress is a big investment, and the decision about which one to choose shouldn't be taken lightly. It's something you'll spend a third of your life in for the next 10 years (as long as you choose the right one of course).

We know that TEMPUR is very different from the conventional mattresses that are available today. So to help you decide if a TEMPUR mattress could be right for you we've collected all of our most commonly asked questions together.

Q: How is the TEMPUR mattress different?

A: The one thing that all conventional (spring, waterbed, foam) mattresses have in common is that they force the user to conform to them. With TEMPUR, the mattress actually conforms to the body.

Q: But why is this better?

A: By conforming to your body, the TEMPUR mattress eliminates virtually all pressure points and spreads body weight evenly.

Q: Can I try it out before I decide to buy it?

A: YES! With our 100 night trial you can try out a TEMPUR mattress with pillows and a protector. We are confident you will love your new bed, but if you change your mind, simply get in touch and we will arrange to collect your order from you for a nominal up-lift charge of £72.00. We recommend you retain both your packaging and old mattress until you are certain TEMPUR is the right sleep solution for you. Please see our Returns Policy for further details.


What about the practical aspects....

Q: Do I need to turn the TEMPUR mattress?

A: No, in fact the TEMPUR mattress should never be turned.

Q: What maintenance does the TEMPUR mattress need?

A: A TEMPUR mattress needs no maintenance. One of the advantages of owning a mattress from our current collections is all models have removable covers. You may unzip them and take them off for airing. (This task is easier with two people.) In addition, covers on the following models: Original 21, Cloud 21, Sensation 2i, Hybrid Supreme and the QuickRefresh™ covers on the Elite and Luxe are also washable at 60°C. Make sure you follow the manufacturer's instructions when you launder them.

Should you wish to purchase a replacement or spare cover for your mattress in the future, please contact us directly. We will need to know the exact model and size you purchased to ensure you receive the correct one. We also recommend the use of a TEMPUR-FIT™ Mattress Protector to keep your bed nice and fresh.

*Because we are always looking to improve our products, Tempur owners of older models should check the care instructions of their mattress carefully. Some models such as the TEMPUR Celebrity 31 could have covers which cannot be removed or washed. As a general rule of thumb, if your mattress has TEMPUR material embedded or quilted into the cover of your mattress (this applies to the majority of 'Deluxe' models,) it is not washable. Any subsequent washing will invalidate your guarantee. If you are not sure, please call us on 0800 0111 083 during regular office hours for further advice.

Q: Can I use an electric blanket with my TEMPUR mattress?

A: We would not recommend using an electric blanket with a TEMPUR mattress as the mattress works best with your natural body heat, so you may not feel the optimum support if an electric blanket is used. However, if you would still prefer to use an electric blanket, we would suggest an over blanket rather than an under blanket which will be perfectly safe to use and will not damage the mattress.

Q: Can the TEMPUR pillow be washed?

A: The actual TEMPUR pillow, made from TEMPUR material, cannot be washed. Contact with water or cleaning fluids will damage it. However most TEMPUR pillows have a removable washable cover. This item can be laundered in accordance with the washing instructions found on the label sewn inside the pillow cover.

*Please note for older models such as the TEMPUR Deluxe Pillow, if the cover cannot be removed do not attempt to wash it. There is a high possibility you will cause irreversible damage, destroying the benefits which the patented TEMPUR material provides.

Q: So, how does it work? What's it made from?

A: The TEMPUR pressure relieving material is composed of billions of visco-elastic spherical shaped, open cells. The cells respond to your body temperature and weight then shift and re-organise their position to mould to the exact contours of your body. It becomes softer in warmer areas (where your body is making the most contact with the surface) and remains firmer in cooler areas (where less body contact is being made). Due to the removal of pressure, blood is able to flow freely throughout the night, making you toss and turn less - in other words - you get a better night's sleep.

Q: Won't it make me feel hot?

A:We get this question often, but in fact, sleeping warm on a TEMPUR mattress is not an issue that our owners raise frequently. Our mattresses are designed to respond to your body temperature, which activates their ability to conform to your body, offering support and reducing pressure points. It is worth noting that with the improved support and reduced pressure points on your body, sleeping on our mattresses can help increase circulation, so you may find you need lighter bedding. If you feel warmer, try using a lower tog duvet, breathable bedding and keep your room well ventilated.

Q: You say I'll toss and turn less – can you prove it?

A: Yes. The TEMPUR mattress and pillow have been clinically proven to reduce tossing and turning from an average 100 times during the night, to around 17 times. Testing by the Institution for Clinical & Physiological Research at the Lillhagen Hospital in Gothenburg, Sweden of 23,000 patients for a period corresponding to approximately 8 years of clinical and in-home use concluded that the patients suffered from less pain and experienced greatly enhanced and deeper sleep.

Q: I've seen references to NASA associated with TEMPUR. What's the connection?

A: The TEMPUR material was originally developed in the early 1970’s at NASA’s Ames Research Center, to relieve the pressure build up from the G-force experienced by astronauts during lift off. TEMPUR scientists realised the enormous potential of this material and began experiments in the early 1980’s to perfect it for consumer use. After millions of pounds in research, the TEMPUR Material we know today was perfected. As a result TEMPUR was presented with an award by NASA in May 1998.

FACT:

One of the most reliable indicators of a mattress's comfort is the frequency of night time body position changes - tossing and turning. The fewer times you move, the better sleep you have. Clinical tests proved that a TEMPUR mattress can reduce toss and turn by up to 80%.

FACT:

Many people believe that waterbeds give you almost perfect support by allowing your body to ‘float’ in a natural position. In fact, due to displacement the waterbed creates what experts call the “hammock effect.” This is an unnatural and unhealthy curve of the spine resulting from improper support. The TEMPUR mattress allows your spine to rest in its natural position, giving you optimum sleeping posture and comfort.

FACT:

Fully sprung mattresses covered by quilted thickly padded ticking mean you are lying on row after row of coiled sprung metal. This often creates pressure points that can cause painful joints and an aching back The visco-elastic material in the TEMPUR mattress moulds to your body, adjusting to your body weight, and distributing it evenly, reducing pressure and providing maximum support. Our Hybrid Collection incorporates Precision™ Micro Coils in the base layer for those customers who prefer a faster response, but want the benefits that TEMPUR material brings too.

FACT:

Several copy visco mattresses are available today, but they are not visco elastic and do not have the 85kg density of the TEMPUR material or its durability of 10 years. The TEMPUR open cell visco-elastic material moulds to the exact contours of your body, giving you maximum support and pressure relief where you need it most.