Home Guarantee Information

TEMPUR Mattress – 15 Year Limited Guarantee

All TEMPUR Mattresses come with a 15 year limited guarantee whether you have purchased your product directly from TEMPUR or one of our authorised stockists. You can check who our authorised stockists are by looking them up on our storefinder.

If you make a valid claim under the guarantee after 5 years from the date of purchase, TEMPUR will provide you with an equivalent replacement mattress subject to you paying a percentage of the price of the mattress as follows:

Limited guarantee

0-5 years: Full guarantee

  • Year 6 - Pay 10% of the current RRP
  • Year 11 - Pay 60% of the current RRP
  • Year 7 - Pay 20% of the current RRP
  • Year 12 - Pay 70% of the current RRP
  • Year 8 - Pay 30% of the current RRP
  • Year 13 - Pay 80% of the current RRP
  • Year 9 - Pay 40% of the current RRP 
  • Year 14 - Pay 90% of the current RRP
  • Year 10 - Pay 50% of the current RRP 
  • Year 15 - Pay 100% of the current RRP

When calculating the limited guarantee value, the price is set on the basis of the price list in force at the time of the claim.

Please note, TEMPUR continues to develop and update its product range, therefore an identical replacement may not be available. In this event, you will receive a comparable replacement.

TEMPUR Pillows, Beds and Accessories

TEMPUR offer a range of guarantee periods dependent on the product you have bought.

  • Pillows and small products - 3 years
  • Bed Bases (except motor - see below) - 5 years
  • Headboards - 3 years
  • Covers - 2 years
  • Infrared remote control unit, massage heads and bed motors - 2 years
     

Register your guarantee

We encourage all customers to register your TEMPUR product, you can either register it on this page or you can contact us through our Contact page. Please make sure you have your sales invoice to hand when you call.