Your New TEMPUR Product
Congratulations on choosing TEMPUR! You are joining our growing number of owners worldwide who are enjoying the amazing comfort and pressure relieving benefits our products bring. Here are some tips to help you get the best out of your investment with us, and also what to expect as you start to use your TEMPUR item.
No doubt you are already aware that TEMPUR is a temperature sensitive, visco-elastic material with an open cell structure that moulds to the contours of your body. Through distributing pressure evenly over the entire area of use, TEMPUR provides optimal comfort by allowing your body to rest in its natural position, eliminating pressure points which can be a source of discomfort.
So you know what to expect when your TEMPUR Product first arrives, and to help you look after it in years to come, here's some hints and tips to help you.
During delivery of your mattress
Once they have unpacked their new product, some people notice a slight odour to their new mattress. This is completely harmless and will disappear within 4-6 weeks. Allowing the product to air or 'breathe', preferably uncovered in a well ventilated area before and after use, may speed up this. Following the steps recommended in the ‘break-in period’ section will also help.
Speed things up by slowing things down!
The more time you spend on or in bed: reading, watching TV, playing with the kids or even grandkids, the better! The extra movement will help the cells in the TEMPUR material to fully open (some may have remained closed after manufacture). As they open the cells 'breathe' and respond more rapidly to weight and temperature, but they will always return to their original shape. To the user it may feel like the mattress is getting softer, but in fact there is no change to the pressure relieving properties of your product. It is more likely your body is more ‘in tune’ with your bed.
For pillows, during the first 2-3 weeks of ownership, it can help to use them as cushions during the day to improve the support and pressure-relief they are designed to deliver when you are sleeping.
If you have chosen a loose filled traditional or rectangular shaped pillow we advise you to 'plump' these items regularly. This will prevent the TEMPUR particles from sticking together and creating uncomfortable dips in your pillow.
For the same reasons above, TEMPUR also do not recommend use of a hot water bottle with your mattress. If you still feel the need to use one, should this item develop a leak which wets, stains or damages your mattress we must advise you it will invalidate your manufacturer's 15 year limited guarantee.
The following applies when transporting, moving or storing TEMPUR products:
- TEMPUR mattresses must be stored flat, ideally in the original packaging.
- TEMPUR toppers may be rolled up or stored flat. Do not unroll a TEMPUR topper when it is cold as there is a risk of the material tearing or cracking. Allow the topper to come up to room temperature first.
- Due to the visco-elasticity of TEMPUR material, mattresses, overlays and toppers can become slightly compressed during transportation or storage. This is normal and the product will regain its normal size after a short time at room temperature.
- TEMPUR pillows should be stored in their original shape. Products such as the TEMPUR Original Travel pillow may be transported rolled up in the bag supplied. (The bag should only be used with travelling to avoid permanent distortion of the pillow.)
- TEMPUR products should be stored in a dry environment (maximum 65% relative humidity).
TEMPUR material itself cannot be washed, sponged or dry cleaned. There is a high risk that soaking with water or other cleaning fluids will cause irreversible damage, destroying the benefits of comfort and support which the patented TEMPUR material provides. It will also invalidate your guarantee.
Most TEMPUR items have covers which may be carefully removed for cleaning or just for airing, allowing you to freshen up your product. A label stitched inside the cover will give you specific care instructions for the item you have purchased. More tips can be found in the guarantee booklet which should accompany your purchase.
TEMPUR is produced with an environmentally friendly bacteria reducing component which prevents bacterial and fungal growth. However Tempur products should be regularly ventilated or aired to remove any moisture.
Detailed care instructions specific to every item listed in our current range can be found in the product description section of the item concerned. However, if you are still unsure, please contact our customer services. They will be happy to provide assistance.
TEMPUR Products (their foams, fillings and composites) also pass the flammability test of the Furniture and Furnishings (fire) (safety) Regulations 1988. However the material can be ignited by direct contact with a naked flame, so smoking in bed, for example, is strongly discouraged.