• Photograph of woman and spine

Your New TEMPUR Product


Congratulations on choosing TEMPUR! You are joining our growing number of owners worldwide who are enjoying the amazing comfort and pressure relieving benefits our products bring. Here are some tips to help you get the best out of your investment with us, and also what to expect as you start to use your TEMPUR item.

No doubt you are already aware that TEMPUR is a temperature sensitive, visco-elastic material with an open cell structure that moulds to the contours of your body. Through distributing pressure evenly over the entire area of use, TEMPUR provides optimal comfort by allowing your body to rest in its natural position, eliminating pressure points which can be a source of discomfort.


By reacting to the warmth of your body TEMPUR thereby adapts to the shape of it. The visco-elastic properties of this special material mean that TEMPUR regains its original shape after compression with a certain built-in delay. The delay depends on the ambient temperature. TEMPUR, therefore, feels firmer in cooler rooms of 18°C or less and softer in warmer ones.
Hand in foam

So you know what to expect when your TEMPUR Product first arrives, and to help you look after it in years to come, here's some hints and tips to help you.

During delivery of your mattress

Delivery icon
Delivery icon
During shipping, the covers of larger items such as mattresses may move from their original position. Once you have your mattress unpacked and on your bed base, allow some time for the TEMPUR material to warm up in the ambient air temperature. Then you can simply straighten and smooth the cover back into position by hand.


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That 'new product' smell

Once they have unpacked their new product, some people notice a slight odour to their new mattress. This is completely harmless and will disappear within 4-6 weeks. Allowing the product to air or 'breathe', preferably uncovered in a well ventilated area before and after use, may speed up this. Following the steps recommended in the ‘break-in period’ section will also help.

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Getting used to the feel of your new mattress or pillow

Sleeping man
Sleeping man
If your previous mattress or pillow used more traditional methods of support such as springs, feathers and/or fibre, it is likely your TEMPUR products will initially feel different. Our high level of support sometimes means your body needs to adjust to the change. Just give yourself and your mattress and/or pillow time, and within a few weeks you will be enjoying the amazing comfort, support and pressure-relieving properties that a good night’s sleep brings.


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The break-in period

Speed things up by slowing things down!



The more time you spend on or in bed: reading, watching TV, playing with the kids or even grandkids, the better! The extra movement will help the cells in the TEMPUR material to fully open (some may have remained closed after manufacture). As they open the cells 'breathe' and respond more rapidly to weight and temperature, but they will always return to their original shape. To the user it may feel like the mattress is getting softer, but in fact there is no change to the pressure relieving properties of your product. It is more likely your body is more ‘in tune’ with your bed.

For pillows, during the first 2-3 weeks of ownership, it can help to use them as cushions during the day to improve the support and pressure-relief they are designed to deliver when you are sleeping.

If you have chosen a loose filled traditional or rectangular shaped pillow we advise you to 'plump' these items regularly. This will prevent the TEMPUR particles from sticking together and creating uncomfortable dips in your pillow.

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Use of electric blankets and hot water bottles
Please note TEMPUR would not recommend using an electric blanket with a TEMPUR mattress as the mattress works best in response to the natural body heat of the user. You may not experience optimum support if an electric blanket is used, as potentially it could cause irreversible damage to the pressure relieving properties of your mattress. If, however you still wish to have extra warmth, we would suggest an over electric blanket rather an under blanket. Please ensure it is not more than 10 years old and in proper working order.

For the same reasons above, TEMPUR also do not recommend use of a hot water bottle with your mattress. If you still feel the need to use one, should this item develop a leak which wets, stains or damages your mattress we must advise you it will invalidate your manufacturer's 15 year limited guarantee.

Not recommended
Not recommended

Not recommended
Electric blanket and hot water bottle
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Moving house, transportation and storage
Generally TEMPUR products should not be bent or pressed out of their original shape as there is a high risk of the material being damaged and all the properties and benefits it brings being lost.
Moving house

The following applies when transporting, moving or storing TEMPUR products:

  • TEMPUR mattresses must be stored flat, ideally in the original packaging.
  • TEMPUR toppers may be rolled up or stored flat. Do not unroll a TEMPUR topper when it is cold as there is a risk of the material tearing or cracking. Allow the topper to come up to room temperature first.
  • Due to the visco-elasticity of TEMPUR material, mattresses, overlays and toppers can become slightly compressed during transportation or storage. This is normal and the product will regain its normal size after a short time at room temperature.
  • TEMPUR pillows should be stored in their original shape. Products such as the TEMPUR Original Travel pillow may be transported rolled up in the bag supplied. (The bag should only be used with travelling to avoid permanent distortion of the pillow.)
  • TEMPUR products should be stored in a dry environment (maximum 65% relative humidity).
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Product care and general maintenance

TEMPUR material itself cannot be washed, sponged or dry cleaned. There is a high risk that soaking with water or other cleaning fluids will cause irreversible damage, destroying the benefits of comfort and support which the patented TEMPUR material provides. It will also invalidate your guarantee.

BUT...


Most TEMPUR items have covers which may be carefully removed for cleaning or just for airing, allowing you to freshen up your product. A label stitched inside the cover will give you specific care instructions for the item you have purchased. More tips can be found in the guarantee booklet which should accompany your purchase.

TEMPUR is produced with an environmentally friendly bacteria reducing component which prevents bacterial and fungal growth. However Tempur products should be regularly ventilated or aired to remove any moisture.

Detailed care instructions specific to every item listed in our current range can be found in the product description section of the item concerned. However, if you are still unsure, please contact our customer services. They will be happy to provide assistance.

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Product safety information
Fire Safety

The composition of the TEMPUR Material reduces the risk of it catching fire. TEMPUR Products fulfil the flammability standards laid down by the Medical Devices Directive.

TEMPUR Products (their foams, fillings and composites) also pass the flammability test of the Furniture and Furnishings (fire) (safety) Regulations 1988. However the material can be ignited by direct contact with a naked flame, so smoking in bed, for example, is strongly discouraged.

Fire and no smoking icons
Fire and no smoking icons

CE Marking

Many TEMPUR Products are CE marked as medical devices class 1, for prevention or reduce risk of developing pressure ulcers, which means that the properties of the product meet the requirements of directive 93/42/EEC. Please check the washing label to see whether the product you have purchased is CE labelled.)
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